FAQ

There are several factors that we consider when we are creating your custom items, but for a basic explanation:

  • Whether you purchase the items from us or whether you bring your own garments
  • The quantity of items you are printing
  • The number of positions we are printing on the item
  • The type of process we are using:

Screen Printing is priced per colour and per print position

(best value for larger quantity of simple prints with under 6 colours)

Embroidery is priced by stitch count and per print position

(good for small or large quantity under 15 colours but can have limitations with fine detail)

Direct to Film Print is priced by size of print and per print position

(good for small to medium quantity with multiple colours and fine detail)

We will often ask you to email your design to us before we Quote you so that we can see which process will show your design at it’s best, which processes may not be suitable,  and to find the most economical option for you.

Screen Printing requires us to make 1 screen per colour and per position of printing (eg. A 2 colour print on the Left Chest and a 2 colour print on the Back would require 4 screens).

Depending on the colours in your logo you may also need a base colour/screen (think of it as an undercoat when you are painting a wall).   We can print without a base screen to save you some $$ for the extra screens, but the colour of the shirt (particularly dark or hi-vis shirts) may migrate when heated to dry the ink we use for your printing and may alter the look of the ink colour.  If you want your logo colours to remain true, we would always recommend an underbase colour/screen.

Multiple colour prints require not only more initial screens, but they also require more time and labour to create the transparencies and make the screens, then more time to print also – hence the higher pricing.  We have many clients who still prefer multi colour screen prints – and they do look great!  It all comes down to your budget for your needs.

We have other options that we can help direct you to if this option does not work for you.

Yes we have minimums for different items and different branding processes:

SCREEN PRINTING

(on Tees, Polos, Workwear, Hoodies, Tote Bags, Tea Towels etc.)

  • Black or White Print – 25 item minimum (can be mixed garments** with same print)
  • Colour Prints (up to 6 colours) – 50 item minimum (can be mixed garments** with same print)
  • **mixed garments do not include Caps as we cannot Screen Print on Caps

Screen Printing is most cost effective for 50+ garments

Before choosing Screen Printing, remember next time you need to order more garments the above minimums will still apply for each order – you cannot just order 3 or 4 for your next order (due to the lengthy set up process for Screen Printing).

EMBROIDERY

Garments

4 minimum (can be mixed garments with same print)

Caps

20 minimum (MUST be same caps with same Embroidery per 20 quantity)

Custom Items

1 minimum (towels, backpacks etc.) – each item quoted individually

DIRECT TO FILM PRINTS (DIGITAL PRINTS)

5 minimum (can be mixed garments with same print)

PROMOTIONAL PRODUCTS

Promo Products tend to have higher minimum order quantity requirements due to their pricing. For example a Branded Pen at a cost of $2.50 might have a 100 minimum quantity, and a $30 Branded Umbrella may have a minimum of 25.

We can discuss minimums with you based on which Branded Promotional Products you are interested in Purchasing.

The short answer is YES.

The long answer is – it will be costly for you.

Why?  Because you will have to pay all of the set up costs associated with a new order.

For Screen Printing – the artwork preparation and making of the screens (These are one off costs for you first order and will not need to be paid again as long as you re-order within 12 months)

For Embroidery – the artwork preparation and creation of a digital stitch file for Embroidery.

Yes we do.  The main discounts come into play at 100+ pricing but we do offer some price breaks at lower quantities.

Our price breaks are:

  • 1-19 (Full pricing)

Discount levels then start at:

  • 20-49
  • 50-99
  • 100- 249
  • 250 – 999
  • 1000+

Set Up Costs are a real cost to our business when you are a new customer, or you change your logo to prepare the logo for the different printing processes that we offer.

SCREEN PRINTING

Set Up Costs cover – colour separations and adding printers marks to the Vector artwork you provided, coating the screens with light sensitive emulsion, creating a negative transparency of your logo, exposing your logo onto the screen (one screen per colour per print position), then when we are ready to print putting the screens on the machine and making sure that it lines up perfectly and doing a test print to ensure the print will look great on your item. It also includes preparing a Mock Up of your logo on your chosen garment for you to Approve.

(Due to their size and the number of screens kept onsite for all of our current customers, screens are kept for 12 months and you wont pay this fee again as long as you keep using the screens. If 12 months passes by without an order then we will dispose of your logo on the screen and you may need to pay for set ups again).

EMBROIDERY

Set Up Costs cover – modifications to the Vector Artwork that you have provided to make it suitable for Embroidery.

We then get our Graphic Designer that specializes in Embroidery files to turn your logo in to a ‘stitch file’ that includes inserting thousands of stitches, lock stitches and base stitches into your design so that the Embroidery Machine can stitch out your logo and have it looking mint. It also includes preparing a Mock Up of your logo on your chosen garment for you to Approve.

DIRECT TO FILM PRINTS

Set Up Costs cover – modifications to the Vector Artwork that you have provided to make it suitable for DTF printing including converting CMYK and RGB colours to the correct format for printing. It also includes preparing a Mock Up of your logo on your chosen garment for you to Approve.

PROMOTIONAL PRODUCTS

Set Up Costs cover – modifications to the Vector Artwork that you have provided to make it suitable for printing on your chosen Promotional Product/s. This includes adjusting logo sizing and shape for the relevant product, colour adjustments etc. It also includes preparing a Mock Up of your logo on your chosen item/s for you to Approve.

SCREEN PRINTING – YES – as long as you re-order and use your Screens within 12 months between each order.

Due to their size and the number of screens kept onsite for all of our current customers, screens are kept for 12 months and you wont pay this fee again as long as you keep using the screens.  If 12 months passes by without an order then we will dispose of your logo on the screen and you may need to pay for set ups again.

EMBROIDERY – YES – provided the logo stays the same we will keep it on file for future use indefinitely.

DIRECT TO FILM – YES – However there is a small re-order fee for each print run to cover machine set up.

PROMOTIONAL PRODUCTS – YES – However there is a small re-order fee on some items to cover machine set up.

We require a 50% Deposit to commence your order.  Once this 50% is received we will commence your order and prepare your Mock Ups for your Approval (if applicable).

Final 50% payment is due prior to collection or at the time of collection if you wish to pay by card.

Once your Quote is accepted by you and your 50% Deposit is received, we will ask you to provide your logo (if we don’t already have it).

We will then prepare a Digital Mock Up for you to Approve.  These Mock Ups are not to exact scale, they are as close as possible to scale and really just so that we are ensuring the right logo is being printed in the right position in the correct colours.

For Embroidery you will receive a “Test Sew” by email for you to Approve rather than a Digital Mock Up

Your order will join the Production Queue once Deposit is received and Mock up is Approved.

For a Mock Up on an actual garment – please see – Can I print a sample first?

We only work with Vector (Hi Resolution and manipulatable) Artwork Files.

With Vector artwork we can not only manipulate colours but we can also resize to large artwork for back prints etc. without losing the resolution or crispness of your design.

These files will have the extension .ai  .eps .cdr  or .pdf

(not all .pdf and .cdr files are high res or manipulatable  – it depends how/where the initial file was created).

If you don’t have a Vector file – DON’T PANIC – we can still work with you, there will just be a small Artwork Fee to have our Graphic Designer convert your raster or bitmap artwork (.jpg .jpeg. .png) artwork to a Vectored File.

We are happy to discuss helping you out with this. You will need to have a clear idea of what you are wanting so we can brief our Graphic Designer.

Our In House Graphic Designer charges at an hourly rate, so the better your ideas and brief that we give them the less it will cost you!

On average you would be looking at $100-250 for 1 logo design, depending on the complexity of what you require, and how many changes/revisions are required on the initial design.

For a full logo design suite with several design and branding options + colour options and matched Icons, we have a local Graphic Designer that we use (who actually designed our logos for us) – we are happy to pass on his details for a Quote if you require this service.

No this is not a print process that we can provide.

You will need to search for someone that does DTG (Direct to Garment) Printing.

There are so many!  But here is a list of some of our preferred Suppliers:

  • AS Colour
  • Biz Collection
  • Aussie Pacific
  • Stencil
  • Bocini
  • JB’s Wear
  • Gildan
  • Winning Spirit
  • Legend Life (Caps)
  • Flexfit (Caps)
  • Syzmik Work Wear
  • Bisley Work Wear
  • DNC Work Wear

There are many more… if you are looking for something in particular, please feel free to ask us.

The short answer is YES.

Things to consider with bringing your own garments:

  • The print price will be higher
  • Some garments/fabrics are not suitable for Screen Printing (due to the heat involved in drying ink) and Embroidery (open weave fabrics etc.).
  • We take no responsibility for the suitability of BYO garments for our printing processes, so any garments that are damaged or shrink during printing will not be replaced.
  • All BYO garments must be supplied unbagged, untagged and folded into batches in order of size. If BYO Garments are not supplied this way then you will be charged an unpacking fee per garment for our staff to do this for you (as this is how we need the garments to be ready to print).
  • Time is money, let us handle all of the ordering, unbagging, untagging and folding for you!

Ahh the age-old Question…

The short answer is – maybe, maybe not.

We would need you to send us a copy of the Cheaper Quote to make sure that we are comparing Apples with Apples.

We know there are cheaper (and more expensive) printers out there other than us – but all printers are not created equally, and price is not always the number one factor in getting the best results!

For example, some suppliers do not have a Showroom for you to touch and feel and try on Shirts (so they don’t have to pay rent for a showroom),  they also usually operate solely online – so they cannot give you the in person service that we can provide (so we are also employing extra local staff).  We are proud of our Customer Service.

Other printers may be using Inferior Inks that are not as durable and don’t some printers don’t use an underbase to ensure your design colours stay true.  We use the best Inks on the market and are always looking for new and exciting products to trial and improve the way we do things.  We stand by the Quality of our Product.

Some of our competitors have turn around times of 6-8 weeks (plus shipping time).  We generally run on an average of 2 week turnaround – after deposit is received and mock up is approved (please allow a little more time for new orders due to artwork and mock ups etc. and also orders over 250 garments).

Yes you can!

BLANK GARMENTS

If there is a garment we don’t have a sample or particular size of in our Showroom that you want (we can’t keep every size in every garment or we would be the size of IKEA!), we can order a blank sample in for you at your cost and then that garment will form part of your order when you decide to go ahead.

SIZE RANGE

If you have a large team (schools, clubs, large companies) and you are wanting to order a new shirt that you haven’t had before and are unsure of the sizing, we can order you in a full size range of that garment at your cost for the team to try on.  Then when you are ready to go ahead and place the order we simply take those shirts back (with tags still on) and they will form part of your order.

Sometimes the Heat Press can leave a heat mark or the Embroidery Hoop can leave an imprint.

These will disappear after the first wash.

We generally run on an average of 2 week turn around – after deposit is received and mock up is approved (please allow a little more time for new orders due to artwork and mock ups etc. and also orders over 250 garments).

If you need your job completed in a faster time frame than this – give us a call or drop us a line – we do have Rush Job Options that we can discuss with you, depending on your specific needs. We will do our best to get it done!

Some of our competitors have turn around times of 6-8 weeks (plus shipping time), so we are pretty proud of our turn around times.

Yes we can.

We use Aramex locally on the Gold Coast and other Metropolitan Areas, and Australia Post for everywhere else.

Let us know when you are Ordering and we can give you a Shipping Estimate.

Call: 07 5524 5733
Email: info@uniformprintlab.com.au
Visit: 6/12 Tierneys Place Tweed Heads South NSW 2486

One of our team will be happy to help you!